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Shipping

When your order has been dispatched, we will email you to let you know. We usually dispatch within 1 working day of receiving your order.

Please note that the estimated times for delivery exclude weekends and bank holidays and should be used as a guide only. The estimated delivery times are from the date your order is dispatched. We cannot guarantee that items will not be subject to random checks that may cause associated delays and charges. SILK & GREY are not responsible for delays caused by customs clearance processes in shipping destinations.

All orders must be signed for on delivery, unless agreed otherwise.


STANDARD SHIPPING AND EXPRESS SHIPPING: UK & NORTHERN IRELAND

We offer UK Standard Shipping provided by Royal Mail 1st class post and Express Shipping via Royal Mail Next Day, guaranteed by 1pm service.

A shipping fee will be calculated at the checkout, based on your destination. Please ensure that you enter the country of delivery and select ‘calculate shipping‘ at the checkout page, before you proceed with the payment.

 

SHIPPING COST:

Standard Shipping, UK  – £4.50 (2-3 working days)

Next Day Shipping, guaranteed by 1pm, UK  – £10*

FREE STANDARD UK shipping on all orders over £300.

 

* The cut-off time for RM Next Day Shipping Service is 12pm. Orders placed past this time, will be dispatched the next working day. Similarly, any orders placed during the weekends and bank holidays, will be processed and dispatched the following working day.


INTERNATIONAL SHIPPING:

We ship worldwide and offer  Standard Shipping, provided by Royal Mail International Tracked and Signed For service and Express Shipping via DHL courier.

A shipping fee will be calculated at the checkout, based on your destination. Please ensure that you enter the country of delivery and select ‘calculate shipping‘ at the checkout page, before you proceed with the payment.

 

STANDARD SHIPPING COST:

Western Europe* – £15 (3-7 working days)

Canada/USA – £17 (7-10 working days)

Rest of the World – £22 (10-14 working days)

 

EXPRESS SHIPPING COST:

Western Europe* – £22 (1 working day)

US – £25 (2 working days)

Australia – £33 (5 working days)

*Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland.


TAXES & DUTIES  – INTERNATIONAL CUSTOMERS ONLY

Please note that all shipments outside the EU may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance are paid by the recipient of the parcel. Such charges are not included in the purchase price of SILK & GREY products and we are not responsible for the payment of any Import Duty / Tax / VAT that may incur when the shipment reaches your country.

We are not able to offer a refund for returned goods, which are returned because the customer wishes not to pay any customs duties imposed.

Equally we cannot guarantee that items will not be subject to random checks and cause associated delays and charges. SILK & GREY are not responsible for any delays caused by destination customs clearance processes.

We recommend that you contact your local customs/import/mail departments for rates before you place an order. For your convenience to calculate your country duties and taxes please refer to:

www.dutycalculator.com

If you have any questions about our Shipping Policy, please contact info@silkandgrey.com.


CHRISTMAS SHIPPING:

Please note that we aim to process and dispatch all orders within 1 working day and you should receive your purchase within 2-3 working days (UK) after despatch. However during the busy holiday period delivery times may be longer, unfortunately this is beyond our control. Please contact us info@silkandgrey.com if your purchase hasn’t arrived within 5-6 working days (UK) and 14 days (rest of the world).

 

Last Christmas Order Dates UK:

Standard Delivery:  to be confirmed

Next Day Shipping, guaranteed by 1pm UK : to be confirmed

 

 


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