Terms & Conditions
Thank you for visiting Silk & Grey. To ensure your complete satisfaction, please take a moment to review and accept our “Terms & Conditions” before making a purchase. We may revise these terms from time to time, therefore it is important that you review this page for the most up-to-date information.
Silk & Grey is committed to protecting the privacy of our customers, subscribers, visitors and those providing contact and/or other personal information through our website. We will not share, rent or sell your information to any third parties, except when required by law. The personal information we collect is used primarily for the purpose of communicating to you about our products and services.
When you order we need the following information:
– contact name;
– email address;
– billing/delivery address;
– telephone number.
These details allow us to process and update the status of your order.
Please note: All payment transactions on this site are processed by a secure online payment gateway PayPal and your payment details are not stored on our servers.
If you sign up for our email newsletter we may notify you about changes to the website, brand news and special offers. If you do not want to receive this information, you can unsubscribe at any time using the link at the bottom of each newsletter.
The Silk and Grey Company Ltd is registered under the terms of the Data Protection Act 1998. Our registration number is NI613765.
A ‘cookie’ is a piece of information that our website send to your browser, which then stores this information on your system. If a cookie is used, our website will be able to remember ‘information’ about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie (see below).
We use information from cookies for purposes, which may include:
– identifying returning users, registrants and subscribers and to allow subscribers to be presented with a personalized version of the site;
– enabling you to move more easily around our site;
– tracking your use of our site to better develop our sites in accordance with your requirements; and
– building up a demographic profile.
You should be aware that cookies contain no more information than you volunteer, and they are not able to ‘invade’ your hard drive and return to the sender with personal or other information from your computer.
You can utilise our website without cookies since these can be deleted from your hard drive at any time.
The content of this website (including pictures, designs, logos, photographs, text) are the copyright of Silk & Grey, or one of Silk & Grey’s contracted service suppliers.
This site may contain links to other sites on the Internet that are owned and operated by third parties. We are not responsible for the operation of or content located on or through any such site.
CLARITY OF DESCRIPTION
We take great care to ensure that the description and specification of all our products are correct. However, whilst we provide detailed descriptions of each product on this website these descriptions are not intended to be binding.
We go to great lengths to ensure the on screen colour of the products is a close representation to the actual colour, but we cannot guarantee against exaggerated variation in colour caused by the browser software or computer system used by you.
All orders are securely processed via PayPal Express. If you do not have a PayPal account, you may still checkout using your Credit or Debit Card (Visa, Mastercard, Maestro, Delta and American Express) without signing up for a PayPal account. Select ‘Check out as a Guest’ option, when proceeding to payment. If you have questions about online payment through PayPal, please contact firstname.lastname@example.org for assistance.
www.silkandgrey.com is SSL certified site.
CUSTOMS & DUTY
All prices on the Silk & Grey online store are given in British Pounds Sterling (£). The total amount of the order and shipping is visualized in the shopping cart on the checkout page.
Please note that all shipments outside the European Union may be subject to import duties and taxes, which are levied once a shipment reaches your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance are the sole responsibility of the purchaser.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Silk & Grey is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.
For your convenience to calculate your country duties and taxes please refer to:
Please see the Shipping Policy for current shipping costs and available options.